We’ve got a 30-day return coverage, which suggests you’ve 30 days after receiving your merchandise to request a return.
To be eligible for a return, your merchandise have to be in the identical situation that you just acquired it, unworn or unused, with tags, and in its unique packaging. You may additionally want the receipt or proof of buy.
To begin a return, you’ll be able to contact us at [email protected]. Please observe that returns will should be despatched to the next deal with:
St James Barton Roundabout, Victoria, NSW, Bristol, Australia
In case your return is accepted, we’ll ship you a return delivery label, in addition to directions on how and the place to ship your bundle. Objects despatched again to us with out first requesting a return won’t be accepted. Please observe that in case your nation of residence isn’t Australia, delivery your items could take longer than anticipated.
You may all the time contact us for any return questions at [email protected].
Damages and Points
Please examine your order upon receipt and phone us instantly if the merchandise is flawed, broken, or when you obtain the mistaken merchandise, in order that we could consider the difficulty and make it proper.
Sure kinds of objects can’t be returned, like perishable items (comparable to meals, flowers, or vegetation), customized merchandise (comparable to particular orders or customized objects), and private care items (comparable to magnificence merchandise). We additionally don’t settle for returns for hazardous supplies, flammable liquids, or gases. Please get in contact in case you have questions or considerations about your particular merchandise.
Sadly, we can not settle for returns on sale objects or present playing cards.
The quickest means to make sure you get what you need is to return the merchandise you’ve, and as soon as the return is accepted, make a separate buy for the brand new merchandise.
European Union 3 day cooling off interval
However the above, if merchandise is being shipped into the European Union, you’ve the appropriate to cancel or return your order inside 3 days for any purpose and with out justification. As above, your merchandise have to be in the identical situation that you just acquired it, unworn or unused, with tags, and in its unique packaging. You’ll additionally want the receipt or proof of buy.
We’ll notify you as soon as we’ve acquired and inspected your return to let you already know if the refund was accredited or not. If accredited, you’ll be robotically refunded in your unique fee methodology inside 10 enterprise days. Please keep in mind it may possibly take a while to your financial institution or bank card firm to course of and put up the refund too.
If greater than 15 enterprise days have handed since we’ve accredited your return, please contact us at [email protected].