1. Basic questions

What’s the standing of my order?

After you have positioned your order, we’ll ship you a affirmation e-mail to trace the standing of your order.

As soon as your order is shipped we’ll ship you one other e-mail to substantiate you the anticipated supply date in addition to the hyperlink to trace your order (when the supply methodology permits it).

Moreover, you’ll be able to observe the standing of your order out of your “order historical past” part in your account web page on the web site.

Can I modify my order?

We are able to solely change orders that haven’t been processed for transport but.

As soon as your order is below the standing “making ready for transport”, “transport” or “delivered”, then we can not settle for any edits to your order.

To make modifications to your order, please attain out to assist by means of the helpdesk.

The place do you ship?

We at present ship within the United-States, Canada, Australia, France, the UK and Germany.

For transport outdoors of those international locations, please attain out to our assist by means of our helpdesk.

How lengthy does it take to ship my order?

As soon as you’ve got positioned your order, it normally takes 24 to 48 hours to course of it for supply.

Normal transport time for the international locations lined by our supply companions are introduced beneath. You could find them when selecting for a supply methodology earlier than confirming your order:

– United-States: 1-2 days
– Canada: 1-1 days
– Australia: 2-3 days
– France: 2-3 days
– UK: 2-3 days
– Germany: 2-3 days

2. Fee

What cost strategies do you settle for?

You should purchase on our web site utilizing a debit or bank card.

We additionnaly provide assist for Paypal, Amazon Pay, Apple Pay, and Google Pay.

You possibly can selected these cost strategies at checkout.

Which forex will I be charged in?

We at present solely assist the next currencies for charging our clients of their native currencies: USD, CAD and EUR.

In case your credit score or debit card use one other forex, then you can be charged in USD, CAD or EUR, relying on the web site you’re on. Your financial institution will apply the corresponding  dialog price of the forex you select.

Do you provide 3 or 4 instances cost possibility?

We settle for 3 instances cost thank to our accomplice Affirm.

It is possible for you to to selected that cost possibility on checkout.

3. Transport

The place do you ship?

We at present ship within the United-States, Canada, Australia, France, the UK and Germany.

For transport outdoors of those international locations, please attain out to our assist by means of our helpdesk.

How lengthy does it take to ship my order?

As soon as you’ve got positioned your order, it normally takes 24 to 48 hours to course of it for supply.

Normal transport time for the international locations lined by our supply companions are introduced beneath. You could find them when selecting for a supply methodology earlier than confirming your order:

– United-States: 1-2 days
– Canada: 1-1 days
– Australia: 2-3 days
– France: 2-3 days
– UK: 2-3 days
– Germany: 2-3 days

Do you provide quick transport?

We provide quick transport on a choose variety of international locations:

– United-States: 24h ($14)
– Canada: 24h (14$)
– Australia: 1-2 days ($24)
– France: 1-3 days ($24)
– UK: 1-3 days ($24)
– Germany: 1-3 days ($24)

You possibly can choose quick transport after having entered your supply location.

How can I observe my bundle?

After you have positioned your order, we’ll ship you a affirmation e-mail to trace the standing of your order.

As soon as your order is shipped we’ll ship you one other e-mail to substantiate you the anticipated supply date in addition to the hyperlink to trace your order (when the supply methodology permits it).

Moreover, you’ll be able to observe the standing of your order out of your “order historical past” part in your account web page on the web site.

What if I am not house?

In case you’re not house, a brand new supply shall be carried out the following day or the supply accomplice will attain out to schedule a brand new supply date relying on the nation and supply methodology you select.

You may additionally need to go to your native submit workplace to gather your bundle in case it can’t be delivered to you.

Will I pay taxes for worldwide transport?

Deliveries in Europe should pay customized taxes.

Our supply accomplice will deal with the clearance and can bill you in native forex for the duties and taxes linked to your order.

For extra info, please refer the to web site of the supply accomplice dealing with your supply.

4. Returns

Do you settle for returns?

We do settle for returns in respect to the next circumstances:

– The merchandise should have been bought on our on-line retailer
– The merchandise should not have been utilized in any method
– The return or alternate request is made inside 28 days of supply
– The return is made inside 14 days of the return or alternate request

To ask for a return, please contact our assist utilizing our helpdesk.

Can I alternate an merchandise?

We do settle for exchanges and so they comply with the identical circumstances as returns

So as to ask for an alternate, please point out that you desire to your merchandise to be exchanged with one other merchandise when making ready your return with our assist.

Are returns free?

Returns inside the US are free. You possibly can seek advice from the supply paper inside your bundle to carry out set up your return.

Returns from outdoors of the US are the accountability of the client.

Be happy to contact our assist brokers by means of our helpdesk for extra particulars.

How lengthy does it take to course of a return?

Returns are confirmed inside 14 days of receiving the bundle at our warehouse.

As soon as your return is accepted, the reimbursement, alternate or credit score shall be issued inside 14 days of our providers accepting your return.

5. Different questions

Do you provide a referral program? How does it work?

We now have created a referral program to thank our clients for referring their family and friends.

To refer somebody, you’ll first must have an account on our on-line retailer. After that you would be able to head to your profile web page to get your personalised referral hyperlink.

Any of your good friend who decides to put their first order utilizing your referral hyperlink will get take pleasure in a 20€ low cost. In return you can be credited to twenty€ too for serving to us unfold the phrase.

For extra info, please seek advice from our referral program phrases & circumstances.

Do you have got bodily shops?

We at present haven’t any bodily shops below our model identify. Nevertheless, we do have a number of distributors in Europe, the US and Canada.

The total listing of shops that resell our merchandise may be discovered on our shops locator map.

Is there a guaranty?

We assure any of our product made by us and bought by means of our on-line retailer to be freed from defect. We’d gladly settle for any return or alternate request ensuing from a faulty merchandise granted they respect the next circumstances:

– The merchandise should have been bought on our on-line retailer
– The merchandise should not have been utilized in any method
– The return or alternate request is made inside 28 days of supply
– The return is made inside 14 days of the return or alternate request

You probably have a return or alternate request ensuing from a faulty merchandise please attain out to our assist for extra info on learn how to proceed.